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Get information about all things Android by automatically subscribing to TechRepublic’s The Android Expert newsletter. Have you experienced such an issue? If so, what was your endgame with the device? Share your experience in the discussion thread below. Until then, just make sure you don’t allow your Samsung tablet battery to drain to zero. Why this happens is a mystery, and Samsung really should address it. Replace the back, and turn the device on. The tablet should now charge and turn on. Wait about 30 seconds and plug the battery back in. Take another pry tool and carefully slide it under the wires of the connector and pry the connector off ( Figure B). Once you get the back off, locate the white plastic plug that connects the battery to the motherboard ( Figure A).įigure A The motherboard of a Verizon-branded Samsung Galaxy Tab. There are a number of connectors, so this will take some time. To pry the back off, you insert the tool into the seam between the glass and the side, and carefully pop it out. I happen to have super-strength thumbnails, so I was able to pop the back off without the tools (I don’t recommend this to anyone with mere mortal nails). The only difficult part of this solution is removing the back of the device. That’s right, you have to remove the back and pop off the battery connector. To fix this, you have to disconnect the battery from the motherboard. In the end, what’s going on with a seemingly dead tablet is that the motherboard still has a charge and (for some odd reason) prevents the battery from charging. One of the things I’d previously discovered was that, sometimes, devices need a trickle charge to get back on their feet - so a charger with less than 2.0 amps or less is ideal (in other words, the Samsung Travel Charger).
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Since I was aware of this issue, I decided to help her get back up and running without having to return the tablet. No matter how long she charged the device, it simply wouldn’t respond.